Help & feedback

A video with a standard voice costs 10 credits per minute, and AI illustrations cost a little extra per image. Credits are reserved when you start a video and only spent once it renders successfully.

The credits reserved for it go straight back to your balance — no need to ask. If it keeps failing, use “Report a problem” on the video's page so we can take a look.

Up to 2 min on the Free plan, 10 min on Starter and Pro, and 30 min on Enterprise.

Narration uses natural-sounding AI voices from Google in many languages and accents, and you can preview each one in the create form. We don't clone real people's voices.

It isn't required, but it's appreciated: each finished video has a Credits list you can paste into your description. Just don't resell the original clips or music on their own. See Media attribution.

YouTube, TikTok and Meta ask creators to disclose realistic AI-generated or altered content. Animated explainers usually don't need a label, but if your video could pass for real footage of real people or events, switch on the platform's AI label when you upload.

Failed renders are refunded automatically. Your first payment for a plan can be refunded in full within 7 days — see our Refund Policy, then contact us below with your order number.