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Refund Policy

Last updated: 9 October 2026

We want you to be happy with Script2Reel. This policy explains when you can get a refund and how to ask for one.

Failed videos

If a video fails to render, the credits reserved for it are returned to your balance automatically. No request is needed.

7-day refund on plans

  • If you ask for a refund within 7 days of your first payment for a plan, we will refund that payment in full.
  • You can cancel at any time; your plan stays active until the end of the current billing period and then does not renew.
  • Renewal payments and unused time are not refunded, except where required by law.

Credit top-ups

Unused top-up credits can be refunded within 7 days of purchase. Used credits are not refundable.

Top-up credits never expire. Credits included in a plan reset each billing period and end when the plan ends without renewing; they are not refunded separately.

How to ask for a refund

  • Paid through Paddle, our Merchant of Record (cards and other international payment methods): contact Paddle at paddle.net, or email [email protected] or use the contact form and we will arrange it with Paddle. The money goes back to your original payment method.
  • Paid by bank transfer in Vietnamese dong (VietQR via SePay): email [email protected] or use the contact form. We refund by bank transfer to the account you paid from, usually within 5 business days.

Please include the email of your account and the order number. Credits granted by a refunded payment are removed from your balance.

This policy does not limit any rights you have under applicable law or under Paddle's Buyer Terms. For example, if you are a consumer in the EU or the UK, you may have a legal right to withdraw from a purchase within 14 days; for digital content and services, that right may end once you agree to start using them straight away.